Current Services Frequently Asked Questions (FAQ)

When do I need to return materials?

Patrons may begin to return books and other materials to our outdoor book drops. You may use either the drive-up or walk-up book drops. It may take more than a week before returns are acknowledged on your account, but no fines will accrue.

When will the buildings reopen?

We are closely monitoring all public health guidance; we are offering a full range of services for our patrons while our buildings are closed. When we are able to reopen our building for self-service again, we will announce it on our website and social media platforms.

Can I talk to a librarian or staff?

Yes! Our public service desk is available by chat, text, and phone Monday-Friday (10 a.m.-7 p.m.) and Saturday-Sunday (12-5 p.m.).

  • Chat: Use our Live Chat.
  • Text: 847-750-4ASK (847-750-4275).
  • Phone: Call 847-253-5675. If you need to leave a message, we will call you back. Note: A return call will show “blocked” or “No Caller ID.”

Are library programs canceled?

All in-person programming is on hold. Visit the online calendar to see the library’s virtual program offering.

My library card expired. What do I do?

All library cards have automatically been renewed for 2020. If your card expired earlier in 2019, please send an email to

How can I get a library card?

New library cards are available online. Fill out and submit the online form.

Can you help with a PIN reset?

Please send an email to

My account seems blocked. What do I do?

Please send an email to

How can I check out an e-book?

We have multiple electronic resources, including e-books, that you can use with your library card, including OverDrive and Hoopla.

How can I take online classes?

With your library card, you can register for classes and find e-learning opportunities: Visit e-Library.

Do you have any e-learning resources for school-aged kids?

Yes! We have, Tumblebooks, and crafts, just to name a few: Visit e-Library.

How can I use your WiFi?

Our WiFi is available free to our patrons as well as when we are closed to anyone who parks near our building or in the parking garage under the library. There is no password. Please use it if you need it.

What is happening to my holds?

Patrons may choose to use Parking Lot Pickup or come to the library to pick up holds. Please indicate your choice when you place your hold.

I have library materials. What about fines?

All due dates have been extended for all checked out materials. You may return them to our outdoor book returns. Materials are quarantined before we check them in, so they will not show up as “returned” on your account right away. But don’t worry, no new fines are being assessed during this time. As of June 1, 2020, all overdue library fines were cleared from patron accounts.

Can I make an interlibrary loan request?

Interlibrary loan is not available at this time.

Does the library offer curbside service?

We offer Parking Lot Pickup contactless service for material holds and printouts at the Main Library and South Branch. For everyone’s safety, a limited number of staff are in our building, so services may take longer than usual. Thank you for your patience!

Is the library providing homebound delivery services or other outreach visits?

For the safety of our staff and patrons, we offer a limited delivery service.

Can I make new meeting room reservations?

We are not taking meeting room reservations at this time.

Can I drop off donations?

Our patrons are very generous, but we are not accepting donations right now. We will let you know when we will accept donations again.

What resources are available to residents who are struggling with food, rent, or other needs?

Mount Prospect Human Services Department staff are available to assist residents in need. Please call 847-870-5680 if you need assistance with food, rent, health and social services.